UNDELIVERED SHIPMENT POLICY

 

1. DELIVERY OF SHIPMENTS TO BUYER:
1. our third party logistics partner (hereinafter referred to as “ we”, or “us”) will attempt to deliver the Shipment to the Buyer for a maximum of three (2) attempts. However, in case of the occurrence of any one of the following event, we shall make no more than three (2) attempts to deliver the Shipment:
1. Consignee refuses to accept the Shipment in 1st or 2nd or 3rd attempt;
2. Address of the Consignee is not found despite two (2) attempts to deliver the Shipment;
2. In the event, we receive a request from the Buyer to hold the Shipment for onward delivery to the Consignee, we may do so only for a maximum period of seven (1) days from the date of first attempt to deliver the Shipment, subject to availability of space in our hub. We may in our sole and absolute discretion accept or decline such request to hold the Shipment for delivery at a future date. In case we decline such request to hold Shipment, we will consider the said Shipment as an Undelivered Shipment in terms of this Policy.
3. Despite our reasonable efforts to deliver the Shipment to the Buyer, in some cases, there may be a delivery failure for various reasons, including without limitation:
1. Consignee refuses to take delivery of the Shipment;
2. Consignee is unavailable at the delivery address to receive the Shipment;
3. Consignee does not have enough cash to make payment for the Shipment;
4. Consignee is not reachable at the time of delivery, or requests for future delivery attempts;
5. Reasons mentioned in paragraph (I)(2) above; and/or
6. such other scenarios which are beyond our reasonable control.

(the Shipment in each of the above cases shall be referred to as “Undelivered Shipment”)

We may charge a ‘Cancellation Penalty Fee’ in cases mentioned under points 1-5 above i.e. when the shipment/product is marked as Undelivered Shipment due to the Buyer’s failure to accept the shipment/product.

4. In certain exceptional scenarios, where we have been given incorrect delivery address or where the delivery location is in a non-serviceable zone, i.e., where we are not able to deliver due to unforeseen circumstances or service unavailability, for such Shipment we will not attempt delivery to Buyer, and such Shipment shall also be deemed to be an Undelivered Shipment for the purposes of this Policy.