Buyer Return Policy

1.      RETURN REQUEST

The Buyer may raise a Return Request on the Platform for any one of the following reasons:

Product(s) is physically damaged or is defective, information to GrowKosh Team in maximum 48hrs have from the time of receiving the consignment, including damage to the outer box delivered; warranty issues or quality related issues with respect to the Product delivered; wrong Product or the Product is not matching the description or specifications mentioned on the listing page on the Platform; part of the Order/ Products is found to be missing due to reasons attributable to the Seller.

At the time of making a Return Request on the Platform, Buyer will be required to provide appropriate supporting documentation/ proof including without limitation:

images of the Product(s) indicating the issue in the Product/ shipment delivered. The images need to capture the following: (a) the shipping label with Order ID; (b) Order details; (c) packed shipment; (d) issue observed by the Buyer in the Product; (e) damages to the Product. unboxing/ normal video clip indicating the issues in the Product/ shipment delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the Product, damages in the Product, any tampering with the outer box etc.; copy of bill/ tax invoice for the Product received.

If any further information or clarification is required from the Buyer, we will contact the Buyer.

Depending on the category of Product, the Buyer may raise a Return Request for any of the issues as above.

2.      DECISION ON THE RETURN REQUEST

Basis our internal scrutiny of the Return Request raised by the Buyer, any of the following may occur:

·         Approval of the Return Request: The Return Request shall be approved by GrowKosh under the following scenarios.

·         The Return Request has been approved by the Seller. In such case, the Reverse Shipment will be shipped to the Seller; or

·         If we determine that the Return Request is a Logistics Reverse Logistics, in such case,

Rejection of the Return Request: The Return Request raised by Buyer shall be rejected, in case of any of the following reasons:

·         If the Buyer does not respond to the inquiry calls and/or communication via other modes made by us to procure missing documentation and information in relation to the Return Request; or

·         Supportive documents are insufficient, or Buyer is unable to provide sufficient proof in support of the claim.

·         If the Buyer’s return history shows excessive returns, then the Return Request of the Buyer may be rejected.

We may, in our sole discretion, check the contents of the returned Shipment that are picked up from the Buyer, however, we shall not assume any responsibility or liability with respect to such verification of the Shipment. If we choose to do such verification, our check will be limited to checking that the Products which are handed over to us match the description of the Products, quantity, colour, size, and/ or brand with the Product for which Return Request has been raised. Buyer's return request shall automatically stand cancelled in case the Products handed over to us do not pass the verification check. We will not entertain any further return request in case of any cancellation due to verification check.

Decision of GrowKosh Service Private Limited will be final and binding on the buyers.